Any Questions? Feel free to contact us here:

 If you can no longer attend a workshop you have registered for, you may be eligible to either receive a credit for another workshop, or receive a refund if you are within the refund policy period. All live workshop refunds will be honored (less a 4% credit card processing fee) for cancellations received at least seven (7) days prior to the date of a live webinar or live workshop. For cancellation or credit requests with 6 days or less notice, a refund of 75% of the registration fee can be refunded or credited to another workshop. Unfortunately, we cannot issue refunds for On-Demand (Asynchronous) webinars due to the fact that once purchased, the participant has access immediately to all materials.

Refunds will also not be issued due to technical limitations of the participant. We provide detailed instructions, and we are happy to assist in this area to a reasonable extent; however, we don’t have the staff to guide you through every step of the process. Please note that payments made via Credit Card have certain fees associated with them, some of which are non-recoupable and are therefore non-refundable by Back on Track Counseling & Consulting LLC. Therefore, all workshop payments made by Credit Card will have a four percent credit card fee deducted from the refund. These fees do not apply to cash or check payments.

Should you have any questions regarding our workshop refund policy please send an email to info@wearebackontrack.com or call 770-468-3326 ext 101.