Payment and Insurance Information

Self Pay

Self pay rates are based on the service you are requesting and the clinician who will provide the services.  A Good Faith Estimate of your out of pocket costs will be provided to all self pay clients.  For more information about your legal right to a Good Faith Estimate, click here.

Insurance

Back on Track accepts a number insurance plans including:
Anthem
Aetna
Humana
Optum
United Healthcare
Cigna
**We currently do not accept Medicaid and Medicare plans.

Even if we are not in-network with your provider, services may still be covered in full or in part by your health insurance plan.  Back on Track will provide you with a superbill that you can submit to your provider and you will receive your benefits directly from your insurance provider.  Please check your coverage carefully.  If you choose to use a Back on Track clinician who is out of network with your provider, you will be considered a self pay client and will receive a Good Faith Estimate of your out of pocket costs to Back on Track.  

Payment

Cash, check and credit/debit cards are accepted for payment.  Payments are due at the time services are rendered.

Cancellation Policy

If you must cancel an appointment, please be courteous to other clients and to your therapist by calling in advance. There is a $100 fee for failure to keep a scheduled appointment without cancellation.  Late cancellations with less than 24 hours notice will incur a $55 fee.